In 2024, a leading public organisation in New Zealand faced a significant change process affecting 4,000 employees. Understanding that emotions play a critical role during periods of transformation, one of their teams turned to The Emotional Culture Deck Change Readiness Programme to guide them through the journey. Partnering with Professor Michael Parke from Wharton Business School, we set out to measure how The Emotional Culture Deck impacted employee engagement, psychological safety, and overall wellbeing throughout the process.

The outcomes of this intervention—our ECD Change Readiness Programme—highlight the strategic value and personal importance of supporting teams in recognising and managing both individual and collective emotions during change.

Below, we’ve outlined the key results and insights, along with a concise one-page summary of our findings.

ECD Intervention Results Overview

We conducted a field intervention to examine how The ECD workshop impacts key employee en...

As we wrap up 2024, I’m thrilled to share two special milestones with you: the latest edition of F World Magazine and the results of our first ECD research project in collaboration with Wharton Business School.

The F World is not just a magazine—it’s a reflection of our movement. The 2024 Edition brings together the voices, insights, and stories of a global community dedicated to emotional culture in workplaces. Designed by riders&elephants and powered by the incredible Elephant Rider Community, it's our way of celebrating and recognising how emotions are flipping work and life.

Whether you’re a seasoned Elephant Rider, a curious leader, or someone who just wants to understand how emotions shape our world, this publication is for you. Inside, you’ll find heartfelt stories, expert insights, and practical tools to help you reimagine connection, culture, and leadership. From inspiring case studies to the highlights of our Global Elephant Rider Summit, every page is packed with real-worl...

We’re beyond excited to celebrate Katherine Riddoch, Kate Bacchus, and Cathy Sheppard—our newest ECD Specialist Elephant Riders! In just a year since becoming Certified Consultants, these three have grown, experimented, and inspired us all with their dedication to crafting emotional cultures that truly matter.

Their journeys remind us of the power of connection, courage, and trusting the process. Here’s what they shared with us when we asked them to reflect on what they've achieved so far along our ECD Certification Pathway...

Katherine Riddoch: Trusting the Power of Conversation

Facilitating the first-ever hybrid Emotional Leadership Course for the Department of Natural Resources and Environment Tasmania has been a highlight for Katherine. She says:

“I’ve especially loved integrating the simple yet transformative use of The Emotional Culture Deck to elevate the importance of feelings in the workplace. Witnessing how The ECD fosters open, meaningful conversations and creates a spac...

We’re buzzing with excitement here at riders&elephants because we’ve just hit a huge milestone! Two months ago, we launched a new chapter for our community—our ECD Certified Consultants are now officially authorised to deliver ECD Specialist Courses, either publicly or in-house, for organisations.

This step forward is a big deal. It’s not just about growing what we do; it’s about empowering incredible people in our community to take our work into new spaces. These courses—whether they focus on leadership, culture, change, or stakeholder engagement—are now being delivered by passionate, skilled. ECD Certified Consultants who are helping rehumanise workplaces, one conversation at a time.

And already, in just the first two months, we’ve seen something truly special unfold. Four of our ECD Certified Consultants—Katherine Riddoch, Denise Hartley Wilkins, Kate Bacchus, and Lotty Roberts—have hit the ground running, delivering some incredible courses across New Zealand and Australia with ot...

By Jeremy Dean, Founder of riders&elephants

At the heart of our first-ever Global Summit were six core emotions that guided every touchpoint and experience we designed: Inspired, Free, Generous, Surprised, Uncomfortable, and Brave. Over two and a half unforgettable days, 47 incredible Elephant Riders (our affectionate name for members of our community) from 8 countries came together in Queenstown, New Zealand, to connect, learn, and inspire one another. 

For most of us, it was our first meeting face-to-face after years of virtual connection. The diversity of experiences, perspectives, and energy across the Summit was nothing short of electric. We had those who’ve been using The ECD for over five years, like Tubi Oyston—whose daughter has literally grown up with The ECD—and those, like Rhonda Howarth, who joined our community just months before the Summit. It was a profound joy to witness this collision of ideas, experiences, and stories.

This was truly one of the most rewarding expe...

As leaders, we’re expected to influence how people think, behave, and perform. Yet, how often do we stop to consider how they feel?

Emotions aren’t just “soft skills.” They’re the foundation of every decision, interaction, and action people take. If we’re not addressing how people feel—or how they should feel—we’re missing the biggest lever for creating meaningful change and sustainable performance.

This gap is even more apparent in the tension between what leaders and teams expect from each other. For many managers, offering emotional support can feel like going above and beyond their job. But for employees, it’s simply what good leadership looks like. It’s not a bonus—it’s an expectation.

This disconnect matters. Managers often feel unseen for the emotional care they give, while employees assume it’s part of the role. The result? Frustration and missed opportunities for deeper trust and collaboration.

So, how do we close this gap?

By shifting how we think about leadership. Leade...

Change is an inevitable part of life, and as leaders, coaches, and team members, it’s something we encounter constantly. But here’s the thing: change is more than a series of steps or strategies—it’s deeply emotional. It’s the heart, not just the mind, that embraces, accepts, drives, or gets in the way of change.

While traditional change models are important, they often overlook the most crucial element: the emotions of the people experiencing the change. And here’s where our philosophy comes in.

At R&E, we believe that emotions drive behaviour. They are the enablers—or barriers—to change. If we don’t understand and address the emotional journey of ourselves and our people, the change we want to see simply won’t happen.

So, how do we lead people through the emotional side of change? This is where The Emotional Culture Deck comes in. The ECD gives you a simple yet powerful toolkit to help leaders, teams, and coaches recognise and shape emotions through change.

What Is Emotional Ch...

We’re thrilled to announce the launch of our ECD Emotional Change Strategy Course, the first of three brand new, next-generation ECD Specialist Courses set to be released over the next nine months. This course marks a new chapter in emotional culture design, offering a completely new approach to helping leaders and teams manage change by recognising and shaping the emotions at play – for themselves and the people they serve.

Why Emotional Change Strategy?

Change is inevitable in every organisation, but how we manage the emotional impact of change can make all the difference. Whether it’s a shift in leadership, restructuring, or navigating an evolving marketplace, the way people feel about change has a direct impact on its success. The ECD Emotional Change Strategy Course equips leaders with the tools and insights they need to guide their teams through the emotional landscape of change, ensuring that transitions are not only smoother but more meaningful.

Harnessing Collective Emotion...

When Chelsea Lang, Head of HR for Sanitarium’s Supply Chain, joined the company two and a half years ago, she faced a unique challenge. Sanitarium, known for its household brands like Weet-Bix and Up & Go, was undergoing unprecedented growth after 25 years of stability. This growth led to rapid changes—new product lines, a new distribution centre, and the recruitment of over 350 new employees, including 50 new leaders.

In the midst of this transformation, Chelsea turned to The Emotional Culture Deck to guide Sanitarium’s leaders and teams through the complex changes. Her approach was simple yet powerful: harness the emotional side of leadership to drive success. Chelsea focused on helping leaders move beyond the traditional “tell, tell, tell” approach and encouraged them to ask questions, listen actively, and coach their teams with empathy.

Since then, Chelsea has integrated The ECD into Sanitarium’s leadership and culture strategy, impacting more than 300 employees across seven fact...

By Jeremy Dean, R&E Founder & Master Game Maker

In today’s complex and ever-changing business and social environment, emotions have an undeniable impact on performance, leadership, and culture. Understanding and harnessing this emotional aspect of business and relationships is essential for organisations looking to thrive. That’s why we’re excited to introduce our Emotional Culture Quadrant (ECQ) model – a comprehensive framework designed to help leaders cultivate a thriving emotional culture across all levels of their organisation.

The ECQ model breaks down into four key areas:

1. Emotional Culture Crafting – Defining how your people feel (or should be feeling) at work to intentionally manage & influence the emotional culture that drives engagement, teamwork and connection.
2. Emotional Leadership Development – Developing leaders who can effectively build & establish the emotions needed to drive performance and foster strong, connected teams.
3. Emotional Change Strategy – Navigating ch
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