A new study from Nigeria’s Benson Idahosa University shows that leaders who stay emotionally connected during crises build trust, ease anxiety, and help people move forward together.

The Big Idea: Emotion is Contagious

Emotions ripple through organisations. Leaders don’t just manage plans, they shape the emotional climate. Calm, care, and confidence spread just as easily as fear, frustration, or doubt.

“Leaders who stay emotionally connected are better equipped to manage their own feelings and influence the emotional tone of their teams and stakeholders.” — Achilike & Nwaoboli, 2024 

5 Key Emotional Insights for Connected Leadership

1. Stakeholders feel deeply during crises, and those emotions shape outcomes

In a crisis, people feel first and think second. Stakeholders often experience fear, uncertainty, or frustration. If these feelings are ignored, trust can break down. If they’re acknowledged, trust deepens.

“Unresolved emotions can lead to conflicts, complicating the o...