How your people feel directly impacts your customers’ experience. Your customers and stakeholders experience emotions through their interactions with you. If you’re not deliberate and strategic about the emotions you want to foster and intentional about managing and addressing the undesired emotions within your team, your stakeholders will inevitably feel the effects.

So yesterday in Wellington, we explored how we create these conversations, plans and strategies! We had the incredible privilege of hosting our first-ever ECD Emotional Stakeholder Engagement Course. I want to take a moment to celebrate these amazing, curious, and daring early adopters who took the leap and became the world’s first ECD Stakeholder Practitioners! 

This group embodies the spirit of curiosity and courage in our community, diving into new ways of thinking about stakeholder and customer relationships and how emotions play a crucial role in shaping them. They are pioneers, leading the...

Emotional Performance is Peak Performance. Engaging with the people you serve and creating human-centred partnerships is essential for any organisation. Organisations and individuals who effectively harness, shape, and manage their emotion strategies at four levels achieve a significant advantage.

When emotional culture is intentionally managed, it drives satisfaction, motivation, connection, and teamwork. Leaders who grasp the essence of emotional leadership can positively influence emotional support, foster constructive dialogue, and enhance engagement. Organisations that are deliberate in defining their emotional change strategies see improvements in emotional support and well-being throughout periods of change. And those that create an emotional stakeholder strategy develop emotional connections with the people they serve.

Emotional performance is about mastering these four domains and leveraging them to lift performance at individual, team, and organisational levels. It...

Unlock the Power of Emotional Engagement: Announcing Our New ECD Course!

At riders&elephants, we’re thrilled to introduce our latest offering, the ECD Emotional Stakeholder Engagement Course. This groundbreaking course is designed to equip you with the knowledge to design emotion-led stakeholder engagement strategies and create experiences and relationships that drive organisational success.

Why Emotional Stakeholder Engagement Matters

Experiences are memorable when they spark an emotional reaction. What do customers feel when they engage with us? How does that come to life in every touchpoint? What is your emotional stakeholder strategy? These questions are either overlooked or never asked when we think about our stakeholder relationships. Understanding and managing emotions can lead to stronger relationships, greater trust, and enhanced collaboration.

Who Should Attend?

This workshop is ideal for:

• Leaders and Managers: Looking to enhance their emotional intelligence and...

This week marked a significant moment in our journey at riders&elephants – we delivered the first-ever ECD Emotional Leadership Course! Congratulations to these 12 amazing individuals who are now the first ECD Emotional Leadership Practitioners in the world, equipped with the tools and knowledge to establish healthy emotional cultures and create more emotionally aware leaders and teams.

This course is just the beginning. It's one of three new ECD Courses we’ve designed that will soon be available as both online and on-demand learning experiences as well as in-person learning experiences, exclusively delivered by our global network of ECD Certified Consultants – officially trained and recognised by riders&elephants.

Reflecting on our journey to this point, we launched our ECD Online Masterclass Course four years ago. This has been our sole official ECD offering, and the only pathway to becoming Certified. But now, we're on the cusp of something...

A big welcome to our latest cohort of ECD Certified Consultant Course participants! Over the past two weeks, these inspiring individuals have begun their journey to becoming global emotional culture leaders.

• Sarah Dena – England
• Claire McKie – Australia
• Safura Atan – Malaysia
• Rita Prates – Portugal
• Nike Lawal – England
• Siobhan Barnes – Hong Kong
• Robyn Mather – United States
•  Marie-Claire Mclachlan – South Africa
• Amie Myrick – United States
• Sonali Kumarakulasinghe – England
• Daniel Corsen – Curaçao
• Silvina Layani – Switzerland

Yesterday, we completed their ECD Consultant Intensives, the first part of three over their nine-month journey to become ECD Certified Consultants. Over these past two weeks, these inspiring humans have dived deep into our core ECD Frameworks, Emotional Culture Crafting, Emotional Leadership Development, Emotional Change Strategy, Emotional Values...

We recently had the pleasure of hosting Professor Donald E. Gibson for our Emotions@Work Learning Series. As the new Dean of Saint Mary's School of Economics and Business Administration and formerly the Dean of O'Malley School of Business at Manhattan College, Professor Gibson brought a wealth of knowledge about workplace emotions, conflict management, and mentoring.

This event was a rare opportunity to learn from Professor Gibson's deep knowledge of emotions at work. He shared some great insights on how emotions like anger can be both helpful and harmful, giving us useful guidance for building healthier emotional cultures in our organisations. We dove into emotional contagion, measuring emotion, expressing authentic vs. strategic emotions and more.

Conversation Highlights:

When is Anger Helpful?

Anger can be a powerful emotion, especially in an organisation where the culture allows for open expression. If people feel they can express some level of anger, it can be more...

Seriously scientific! We're at an inflexion point in the evolution of our community (and business). People who do serious science are seriously interested in our sanely simple game. So we're now bringing even more serious and comprehensive science to it.

On the surface, our game might not seem serious or even scientific. Even calling it a 'game' might lead people to believe that it's not serious. We're serious about it. We have over a thousand ECD Practitioners and Consultants around the planet who are serious about it. The impact of the tools and methodologies we use is serious. Now, other people who do serious science are also serious about what we're doing.

We feel ecstatic, proud, and humble to say we're partnering and collaborating with Michael Parke, Assistant Professor at Wharton Business School, to officially study the impact of affect labelling and The ECD at work. We...

We're excited to invite you to our new Emotional Leadership Development Course, specifically designed to help leaders like you harness the power of emotions to shape relationships, lead with empathy, and drive effective change.

• Date & Time: June 19, 2024 | 9:30 AM - 3:30 PM
• Location: Wellington, New Zealand
• Fee: 999 NZD (Early Bird Offer: 699 NZD)
• Click here to secure your spot now – Only 12 spots available >

Why this Course is a Game-Changer: In today’s fast-paced and complex business environment, the ability to lead with emotion is more critical than ever. We're thrilled to introduce our brand-new Emotional Leadership Development Course, designed to transform the way leaders understand and harness the power of emotions to foster a more dynamic and responsive workplace.

Why Emotional Leadership Matters: Every organisation has an emotional culture, even if it's one of suppression. This reminds us that emotional culture in leadership goes...