— and the story behind the tool
- by Jeremy, R&E Founder

Whether you're starting a new role, leaving a job, welcoming a child, navigating a restructure, or facing something you didn't expect — transitions are emotional.

You're not who you were. But you're not yet who you're becoming.

That in-between space is uncomfortable. And most of us try to rush through it, suppressing or ignoring the emotions, and instead focus on the rational side of change: logistics, plans, process.

All the while, our emotional response dictates how we actually navigate the shift.

Where this tool came from

My wife Becky and I struggled for four years with infertility. We eventually had our first baby, Izzy, on our third & last round of IVF.

We went from the despair of thinking we would never have children — to having three babies under 2.5 years old.

I designed the ECD Transitions Handbook to help Becky and myself navigate these life-changing transitions we went through over that period.

It's incre...

How your people feel directly impacts your customers’ experience. Your customers and stakeholders experience emotions through their interactions with you. If you’re not deliberate and strategic about the emotions you want to foster and intentional about managing and addressing the undesired emotions within your team, your stakeholders will inevitably feel the effects.

So yesterday in Wellington, we explored how we create these conversations, plans and strategies! We had the incredible privilege of hosting our first-ever ECD Emotional Stakeholder Engagement Course. I want to take a moment to celebrate these amazing, curious, and daring early adopters who took the leap and became the world’s first ECD Stakeholder Practitioners! 

This group embodies the spirit of curiosity and courage in our community, diving into new ways of thinking about stakeholder and customer relationships and how emotions play a crucial role in shaping them. They are pioneers, leading the way in rehumanising the ...