Traditionally, companies focus solely on their shared values and behaviours to try and guide how their people think and behave at work.
But the other critical part of how people think and behave at work is the emotional culture of a company – how people feel. Because how people feel (or don't feel) drives the way people think and act.
So as leaders, let's start by asking ourselves: What do we want our people to feel? Next find out what your people want to feel and not feel at work. Then design your culture to support these emotions.
The above is based on the work of Sigal Barsade & Olivia (Mandy) A. O’Neill. The Emotional Culture Deck is inspired by their research found in the article from Jan-Feb 2016 HBR Issue – Manage Your Emotional Culture.