The CX Deck Latest
Here's what's been happening in The Customer Experience Deck world lately...
#thecxdeck successfully funded on Kickstarter
We feel incredibly humbled and grateful for all the support from all our backers and the team we worked with to successfully fund...
The #cxdeckchallenge
To unlock The CX Deck Toolkit and get access to the resources we've designed, all you need to do is complete ...
Jobs-to-be-done
The Customer Experience Deck has been instrumental in uncovering these emotional needs and desires...
Shaping emotional customer experience
Emotional customer experience is built around empathy: the feeling that ‘this company gets me’. Done well, it increases the long-term value of the relationship...
Why Emotion Matters in Customer Experience
Customer emotion, though, the broader range of feelings and engagement that people can experience beyond simple up/down ‘are you satisfied’, is vast territory worth exploring...
